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Outstanding Customer Service

Gain competencies in customer service

Blackboard Learning

Summary

Price
£12 inc VAT
Study method
Online
Course format What's this?
Video
Duration
2 hours · Self-paced
Access to content
365 days
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free
Additional info
  • Tutor is available to students

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Overview

Outstanding customer service is when you go above and beyond to meet your customers' expectations. So, if your consumer expects you to be friendly, you might be able to go above and above by personalizing your service.

By completing this outstanding customer service-the ultimate guide course, you will get more knowledge along with practical tips and advice, which will help you to learn every aspect of outstanding customer service-the ultimate guide course. This outstanding customer service ultimate guide course equips you with skills to pursue careers in customer service representative or careers related to outstanding customer service.

Description

This outstanding customer service ultimate guide course is designed with many relevant video classes, PDFs, and exercises. So, after completing this outstanding customer service ultimate guide course, you will be completely ready with all the requirements to be a call center representative in today’s job market.

You will have the best guidelines given by our expert trainers who are experienced in outstanding customer service. Under the supervision of these trainers along with provided video classes and PDFs, you can unleash your communication skills to the top and have a strong position in the job market.

What will you learn from this course:

  • At first, you will learn about Intro- why customer service is critical to your business!
  • Details you need to know about good isn't good enough!
  • Increasing your knowledge by learning we are all in the "helping field".
  • Providing a "Concierge" level of service.
  • The 5 tenets of TQM.
  • Secrets of how to boost customer satisfaction.

Program content:

  • Intro- Why Customer Service Is CRITICAL to Your Business!
  • Good Isn't Good Enough!
  • We Are ALL in the "Helping Field".
  • Providing a "Concierge" Level Of Service.
  • The 5 Tenets Of TQM.
  • Secrets Of How To Boost Customer Satisfaction.
  • How To Avoid The 10Deadly Sins Of Customer Service!
  • More Money $$$-Through Customer Relation.
  • How Much Is A Customer Worth?$$$
  • Do You Understand Your Customer?
  • Dealing With Difficult Customers.
  • "LEAP" Into Customer Service!
  • Exceptional Phone Service.
  • WHY Customer Buy From You!$$$
  • BONUS LECTURE!!! FINAL TIPS!!!

Who is this course for?

  • This outstanding customer service ultimate guide is ideal for people looking to progress their career into a customer service representative.
  • For those who want to become a call center representative, as well as looking to further develop their skills and knowledge.
  • People who want to perform better in outstanding customer service ultimately guide related careers.
  • Those who are passionate about outstanding customer service-the ultimate guide-related skills.
  • Learners who desire to be more efficient in outstanding customer service-the ultimate guide.

Requirements

No prior knowledge or experience required

Career path

  • Learn and put time-management and productivity methods, tactics, and hacks into practice.
  • Learn about effective multitasking.
  • Learn the ways of avoiding time waste.

Questions and answers

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Certificates

Certificate of completion

Digital certificate - Included

Reviews

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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